Lee Control End of Call Taking Classroom Practice Exam

These questions are part of the practice quiz. Start practicing

• Per SOP 0100- Electronic Devices, personal recording devices are permitted in Lee Control only if approved by the Manager.
• What is the CAD Command used to perform an event search?
• Which of the following is considered approved attire under SOP 0100?
• CAD command used to request cancellation of an event that has already been created?
• What is 1:34 p.m. in military time?
• Break Times: Time away from assigned work stations will be on a first come first serve basis with no more than one person away from their assigned work area at one time.
• What does the acronym PSAP stand for?
• Which Delta Code maps to NCH Bonita Springs Freestanding Emergency Department?
• The level of urgency implied by a CRITICAL event remark is best described as?
• What protocol number represents an Unknown Problem (Man Down)?
• CHOP CAD command stands for what?
• Per SOP 0300- Address Verification, the Telecommunicator must utilize RapidSOS as a resource when the caller is unsure of or unable to provide an exact address.
• Which option correctly describes how to submit a physician's note for sick leave?
• Which district is assigned 30's?
• Translate 1022 to standard time.
• Which protocol number corresponds to an Aircraft Emergency?
• The ALFD is assigned to which numbering block?
• Which statement about FGCU PD dispatch center is accurate?
• Which Protocol covers Vegetation/ Wildland/ Brush/ Grass Fire?
• Code this head injury case involving assault for a 65-year-old male.
• When would you use the XY Location Entry instead of the GLE?
• What is the abbreviation for the Graphic Location Entry?
• Is it mandatory to obtain an exact address before interrogation according to SOP 0300?
• True or False: Whomever determines the event to be a duplicate shall be the one performing the DUPCAN?
• Which protocol covers Cardiac or Respiratory Arrest / Death?
• True/False: If a tardy employee stays late, they will avoid disciplinary action.
• Which command would you use to reopen a previously closed event?
• Which status code means Arrived on-scene - unit has arrived at the location of an assigned event?
• Translate 1409 to standard time.
• Remember, it is our responsibility to ensure the most accurate information collected during call processing is relayed to our responders. It (is or is not) our responsibility to determine for the responders if the scene is secure or is not secure.
• Which protocol covers Diabetic Problems?
• Which Delta Code maps to Lee Health- Coconut Point Emergency Department?
• Which unit name corresponds to Unit ID NFR2?
• Which command line syntax sets the monitor font to a specific size?
• If the caller is unable to provide an exact location, which of the following resources may be used?
• The numbering range for USFD corresponds to which option?
• Stab / Gunshot / Penetrating Trauma is handled by which protocol?
• Which of the following is the correct expansion for COPD?
• Per SOP 0200- Sick Leave, when an employee is unable to report for duty due to illness or injury, it is the employee's responsibility to notify the appropriate Shift Supervisor with as much notice as possible, but no later than _________ prior to the beginning of the shift.
• True or False: The graphic location entry can be used to create an event at a location within the water?
• Pregnancy / Childbirth / Miscarriage falls under which protocol?
• Traumatic Injuries (Specific) are addressed by which protocol?
• True / False: It is acceptable to exit MPDS using 'Help Arrived' when an off-duty paramedic remains on scene and assumes patient care.
• Translate LATK101.
• Which option correctly states the method to submit a physician's note for sick leave?
• Which protocol applies to a drowning in a backyard pool?
• Who is the B shift Lieutenant?
• Fill in the blank: Per SOP 0100- Internal Communication, employees are required to check their Lee County email account at the ______ of each duty day to review any new information or directives that may have been issued during off days.
• Which unit ID is a ladder company?
• Under SOP 0100 Personal Conduct Off Duty, an off-duty employee in uniform may purchase alcohol at a grocery store without violating policy.
• In the On-The-Job Training framework, which role provides the first line guidance?
• What is the Unit ID for an engine running out of station 51?
• Per SOP 0200- Sick Leave, Sick Leave can be __________ or unscheduled.
• Do you use the CAD Command 'CR' when it is determined an event is a duplicate?
• Which number corresponds to Port Authority/CFR?
• In the duplicate handling process, who performs the DUPCAN action?
• Fill in the blank: If someone is reported to need help being lifted and it is unclear if they are sick or injured, the call taker must ask: "Is anyone sick or injured?"
• Who is the C shift Lieutenant?
• What is the unit associated with the Unit ID CAMA181?
• Which protocol number is used for Structure Fire?
• Which protocol number is used for Alarms?
• Which protocol covers eye problems or injuries?
• Which action is mandated when weapons are mentioned?
• LCSO stands for which agency?
• Under SOP 0100 Dress Code, wearing hats is approved.
• Which protocol covers Outside/ Other Fires?
• What is the hot call code for a medical alarm?
• Break Times: Breaks should be kept to a minimum amount of time out of the Center for food preparation.
• Which protocol covers Burns (Scalds) / Explosion (Blast)?
• Which Protocol covers Water/ Ice/ Mud Rescue?
• FMFD uses which numbering block?
• Which action is explicitly mandated when weapons are mentioned?
• CA stands for which emergency status?
• BGFD falls under which range in the county-wide numbering system?
• If a duplicate is confirmed, which event is designated to be kept?
• In a scenario with a multi-alarm activation and waterflow, which option correctly identifies the alarm type to select?
• For all calls where TCPR is performed, a _______________ must be submitted. If the call taker does not provide TCPR instructions, no _______________ is necessary.
• Translate 11:59 p.m. into military time.
• According to IAED Performance Standards Version 10.0.2, call takers must validate the recommended dispatch code generated in ProQA. Which version states this requirement?
• Which statement about changing ProQA disciplines in CAD is true?
• Which action should be considered if the protocol does not adequately address a priority symptom?
• What does ANI stand for?
• Which protocol number corresponds to a Structure Fire?
• True / False: If a medical professional is present during a diagnostic prompt, the call taker may ask for the results rather than performing the diagnostic themselves.
• Which numbering block is assigned to LAFD?
• Where should you document when a nurse or doctor on scene assumes responsibility for patient care?
• What Delta Code identifies HealthPark Hospital?
• Which of the following is NOT part of the 4 Commandments plus gender documented before disconnecting?
• Which protocol covers Headache?
• Which district is assigned 170's?
• The USFD is assigned to which numbering range in the county-wide system?
• Which protocol handles Elevator/Escalator Incidents?
• Which term describes the system that routes incoming calls to available agents?
• Which code stands for Trauma Alert?
• Which status code means Out of Service - unit is not available for calls?
• True or False: The Graphic Location Entry is referred to as the GLE.
• Sick Person (Specific Diagnosis) is categorized under which protocol?
• Overdose / Poisoning (Ingestion) is addressed by which protocol?
• Do we put 9-1-1 calls on hold?
• Psychiatric/Mental Health Conditions/Suicide Attempt/Abnormal Behavior is covered by which protocol?
• Which protocol number corresponds to Unknown Problem (Man Down)?
• What day of the week is officially pay day (not necessarily the day your paycheck is deposited in the account)?
• When new or updated information affects response or patient care, it must be _______ and relayed to the appropriate dispatcher.
• Video or audio recording requires Manager approval.
• Which statement best describes the consequence of failing to comply with the policies and procedures within the Call Taking Training manual?
• Which code means Return to Quarters - unit is available for calls and returning to their station?
• Exposure to chemical spill with hazmat considerations; which protocol applies?
• Can you answer a 9-1-1 call using the Genovations Keypad?
• Which district is assigned 50's?
• The term 'CRITICAL' in event remarks indicates what level of urgency?
• In SOP 0200 - Tardiness, in a rolling six-month period, a fourth offense of tardiness will result in ____________.
• Under SOP 0100 Personal Conduct Off Duty, an off-duty employee in uniform who uses profanity during a verbal altercation at a convenience store is subject to county review and discipline.
• 170's corresponds to which district?
• True or False: The SOP prohibits answering a cell phone while inside Dispatch.
• What is a key characteristic of Wireless Phase II?
• What does WPH1 stand for?
• SP stands for which alert?
• Which statement about SOP 0100 Dress Code is true?
• Fill in the blank: If weapons are mentioned, immediately document in the event using a ________ event remark and notify the appropriate dispatcher and supervisor.
• Which CAD command would you use to locate a specific event or set of events quickly?
• Which statement about the Geography Workbook is true?
• Which statement about abandoning life-saving instructions is true?
• If the protocol selected does not adequately address a priority symptom such as abnormal breathing or decreased level of consciousness, the call taker should consider a _______.
• Which protocol covers Heart Problems / A.I.C.D.?
• The 80's numbering block is used by which department?
• What is a Primary PSAP in the 9-1-1 system?
• True or False: At the end of every shift, you should wipe down your console with the provided alcohol spray bottles or Clorox wipes.
• Per SOP 0200- Sick Leave, Sick Leave is defined as an absence from work permitted to due ______ or illness.
• When overriding the determinant code, what must be included in the CAD to explain the reason?
• AFIB stands for?
• HIPAA compliance prohibits recording of any kind.
• What does the medical term syncope mean?
• STE61 refers to which unit type?
• Which unit ID represents a squad from Bonita Springs?
• What is the disposition used for the generic Cape Coral FD unit ID when Cape Coral Dispatch is NOT on the line and the call has to be relayed to them?
• Which protocol addresses Drowning (Near) / Diving / Scuba Accident?
• What is the maximum disciplinary action that may result from non-compliance with SOP 0300 Address Verification?
• Name the two fire districts in Lee County that Lee Control does NOT dispatch for.
• What is the Delta Code for Base Ops- Page Field Airport?
• Which code means En-route - unit is en-route to an event?
• What range does NFFD use in the county-wide numbering system?
• Which status code corresponds to Stroke Alert?
• Under SOP 0100 Personal Conduct Off Duty, may an off-duty employee in uniform purchase alcohol at a grocery store without violating policy?
• If law enforcement contacts Lee Control requesting a unit to respond to "have someone checked out", AND there is no specific Chief Complaint mentioned, what is the proper event type to use?
• What does the status code ST mean?
• What is the purpose of the IPS log?
• In an emergency involving convulsions or seizures, which protocol applies?
• Which role provides the first line guidance during on-the-job training?
• Which statement about seizure patients is true?
• Which statement about No Pay status is true?
• Lee Control dispatches for how many fire districts?
• Which unit ID is associated with the marine unit from Captiva?
• Who is the Director of Public Safety?
• The policy states that clocking in before the shift starts does not matter if you are not logged into your console. True or False?
• During On-The-Job Training (OJT), who is your immediate supervisor for first-line guidance?
• Which protocol covers Breathing Problems?
• What is the Delta Code for NCH Bonita Springs Freestanding Emergency Department?
• During a multiple alarm activation includes a "Waterflow" or "Sprinkler" alarm, the call taker shall select "Waterflow/Sprinkler" in EFD P52 in response to the Key Question: "What type of alarm/fire alarm is this?"
• What are the credentials to log into the CAD?
• Which code is used for a stroke incident reported by law enforcement when the caller disconnects?
• Overdose / Poisoning (Ingestion) is addressed by which protocol?
• What is the Delta code for Golisano Children's Hospital?
• Which protocol covers Smoke Investigation (Outside)?
• Which agency contacted Lee Control on the ICOM requesting a response for a 37-year-old female with a minor arm laceration from a two-vehicle car accident?
• What does the patient care-related unit status VP stand for?
• Which option describes acceptable clock-in behavior?
• Non-traumatic chest discomfort that may indicate cardiac issue; which protocol applies?
• True or False: Sick Leave may be used for necessary medical appointments and treatments for the employee, or someone in the employee's immediate family (spouse, child (minor or adult), parent, guardian, employee's spouse's child, parent, guardian) injury, disability, pregnancy or quarantine by health authorities or a physician.
• What is a 'Hot Call'?
• Which acronym stands for a device implanted to shock the heart to prevent sudden cardiac death?
• Which statement best describes Protocol 1?
• Which protocol covers Falls?
• In events relayed from law enforcement to Lee Control requesting EMS and Fire response, the S.E.N.D Protocol should be obtained and which statement best describes its usage?
• Which Delta Code maps to HCA Florida Cape Coral Emergency?
• True or False: Sick Leave may be used for quarantine by health authorities or a physician.
• Which status code means Delayed Hospital - Units needing extra time to finish up paperwork, cleaning truck, etc?
• What does the acronym CYMBALS stand for in full detail?
• Code this call using the Hot Calls Procedure: LCSO transfers a caller to Lee Control and advises that the caller indicated he was having a stroke. The caller disconnects.
• A backyard pool drowning is considered which type of rescue?
• S7 stands for which status?
• Which term describes a device that can deliver electrical therapy to restore a normal rhythm and prevent sudden cardiac death?
• What is the Delta code for Cape Coral Hospital?
• Which statement about CAD tasks on the test is true?
• A district in the 200's numbering corresponds to which department?
• Which person serves as the Program Manager for Lee Control?
• AICD stands for?
• What is the signal code for Special Detail?
• Which code equals Stroke Alert?
• Which Protocol is associated with a Vehicle Fire?
• Which policy governs 'No Pay' status?
• Which software handles call recording playback at Lee Control?
• What is the correct status for an employee who uses vacation leave to offset hours due to insufficient sick leave?
• Who is the Program Manager for Lee Control?
• What is 06:45 a.m. in military time?
• True or False: If your CAD workstation crashes, you should use the IPS log.
• What is the Delta code for Gulf Coast Medical Center?
• In response to a weapons mention, which entities must be alerted according to protocol?
• The AER CAD command is used for what purpose?
• What does the CAD Command 'CR' stand for?
• In patient care unit status codes, what does VP stand for?
• Which status code means Transport Arrived - unit has arrived at the hospital with patient?
• COPD stands for which medical condition?
• Stroke (CVA) / Transient Ischemic Attack (TIA) falls under which protocol?
• Code this call using the Hot Calls Procedure: LCSO is requesting EMS for a 65 YOM who is having a difficulty breathing, and a severe head wound after an assault.
• Code this call: FMPD requests EMS for a 76YOF having chest pain.
• Syncope is best defined as?
• Which protocol covers Carbon Monoxide / Inhalation / HAZMAT / CBRN?
• What are the credentials to log into the phone system?
• Within FGCU PD jurisdiction, who must be notified of EMS or fire events located on campus property?
• After using the IPS log, what must be done?
• Which of the following is considered an immediate family member eligible for Sick Leave?
• Which protocol covers Assault / Sexual Assault?
• A drowning in a backyard pool should be processed using EFD Protocol 72.
• Per SOP 0300- Address Verification, if the caller is unable to provide an exact location, the Telecommunicator will utilize all available resources including but not limited to; Map Resources, Update button, RapidSOS, Google, etc.
• How many times must an address be confirmed?
• Which protocol covers Chest Pain (Non-Traumatic)?
• In the county-wide system, UCFD is associated with which range?
• Per SOP 0200- Sick Leave, All employees in 'No Pay' status are subject to disciplinary action per policy 0200 - No Pay.
• Which range is assigned to BAFD under the county-wide system?
• Which status code means Transporting - unit is transporting the patient to the hospital?
• Per SOP 0300- Address Verification, if there is no information available in RapidSOS, the Telecommunicator may need to process the call solely using the phase II information and the responders should be notified, if this is the case.
• True or False: When an event sent to pending is confirmed to be a duplicate of an already assigned event, the already assigned event MUST always be 'kept'.
• If a district uses the 100's numbering block, which department does it represent?
• Code this call: FMPD contacts Lee Control on the ICOM and requests a response for a 22-yearold female unconscious and breathing who overdosed.
• What is the Delta Code for AdventHealth Cape Coral ER?
• Which communication step should be followed when weapons are mentioned?
• Under SOP 0100 Electronic Devices, is it permissible to answer a cell phone while inside Dispatch (east or west)?
• Which activity is described as part of the geography mapping tasks?
• Which code corresponds to a Stemi Alert?
• Who is the D shift Lieutenant?
• Under SOP 0100, when a supervisor encounters a confrontation or disruptive behavior, which action is required?
• Which protocol covers hemorrhage or lacerations?
• Which protocol covers Heat / Cold Exposure?
• Which district uses the 60's numbering?
• The '4 Commandments' (+ gender) that must be documented before disconnecting include age, sex, consciousness, _______ status, and chief complaint.
• Which disclosure is permissible to share with an alarm company without patient consent?
• What is a Secondary PSAP in the 9-1-1 system?
• Translate 6:00 p.m. into military time.
• Inaccessible Incident / Other Entrapments (Non-Vehicle) is assigned to which protocol?
• What phone system does Lee Control use?
• Which department uses the 200's numbering range?
• What is the Unit ID for the truck out of station 102?
• The NFFD district uses which numeric range?
• True or False: The Exit CAD command is used to incorporate changes from parameter definitions, the database, or dialogs without having to exit out of the application. This is typically done at the request of your System Administrator or support staff
• What is the Unit ID for the Battalion Chief of Fort Myers Beach Fire District?
• What does ALI stand for?
• Which district is assigned 180's?
• In patient care unit status codes, what does VP stand for?
• Under confidentiality policies, which recipient is not permitted to receive medical information without authorization?
• Which unit ID translates to Bonita Springs Squad 21?
• Which Delta Code maps to HealthPark Hospital?
• What is Protocol 1?
• Which protocol number is used for a Service Call?
• What is the CAD Command used to reopen an event?
• When new or updated information affects response or patient care, what must be done with this information?
• Which status code indicates Emergency/Crew in danger/Send help now?
• A near-drowning incident requires which protocol?
• Which protocol covers Electrocution / Lightning?
• Which statement accurately describes a Hot Call?
• Personal recording of work-related calls or conversations is allowed if approved by the Manager.
• Per SOP 0100- Electronic Devices, making a personal recording of work-related calls, radio traffic or conversations is a violation of HIPAA, Florida Statute, and/or County Policy.
• Which district is assigned 150's?
• What is the Delta Code for Lee Health- Coconut Point Emergency Department?
• Which district is assigned 40's?
• In the two-vehicle crash scenario, what was the age of the female?
• Communication officer trainees are allowed electronic device use during training hours if approved by the CTO, shift supervisor, training coordinator, or program manager.
• What minimum exam score must be achieved to complete the Lee Control Call Taking Classroom Training portion?
• A patient reports an assault or sexual assault; which protocol applies?
• Which code indicates the unit has arrived at the hospital with patient?
• In a Hot Call, who determines the event type?
• If a fire alarm includes a law enforcement component, such as burglary, should the call taker call back the premises?
• Which unit ID is a brush truck at a specified station?
• Which Protocol addresses Sinking Vehicle/ Vehicle in Floodwater?
• True or False: While on duty, requests to leave the premises must be approved by the on-duty shift supervisor.
• What does SU stand for in IMSU74?
• All staffing assignments are subject to change based on department needs to ensure adequate and efficient operations at the discretion of the Manager. True or False?
• For two patients in different rooms, how should ProQA be used?
• Who is the A shift Lieutenant?
• Per the call taking policy, if a caller cannot provide an exact location within how many seconds of answer should the calltaker use all resources to locate the response?
• Which protocol number is used for Outside/ Other Fires scenario?
• Which of the following is not listed as a system you may need to log into during the exam?
• Which Delta Code would you assign to Base Ops- Page Field Airport?
• In medical shorthand, what does 02 sats stand for?
• The XY Location Entry should be used in which scenario?
• What is the Unit ID for the medic running out of EMS station 12?
• If a bystander identifies themselves as an off-duty EMT, Lee Control must confirm they are ________ on scene and assuming patient care.
• Where should a physician's note be sent for sick leave documentation when required?
• Which cleaning agents are approved for wiping down your console at the end of a shift?
• What is the Unit ID for a ladder running out of station 12?
• If the caller is reporting a 'lift assist' or needing 'lifting help', and it is not immediately clear whether ANYONE is SICK or INJURED after obtaining the caller statement, the call taker will immediately ask the following clarifying question: Is anyone sick or injured?
• Which protocol covers Choking?
• What does the acronym "ACD" stand for?
• Which statement is true about Primary PSAPs in Lee County?
• For sick leave, the program manager may require a written statement from a doctor to document the excused illness or injury. True or False?
• The 3rd offense of Non-Compliance (excessive absenteeism and abuse of sick leave) will result in ___________.
• Which CAD command would you use to log an event without dispatching a unit and close it in one step?
• Which of the following is the correct expansion for CHF?
• CHF stands for which medical term?
• What is the disposition used for the generic Cape Coral FD unit ID when Cape Coral Dispatch is on the line?
• Which CAD command resets the user interface to its default arrangement?
• Translate STE61.
• Which status code means Return to Quarters - unit is available for calls and are returning to their station?
• Which code indicates the unit is transporting the patient to the hospital?
• Which protocol addresses convulsions / seizures?
• Break Times policy allows more than one person to be away from their assigned work area at a time.
• A portion of this test will require me to demonstrate my ability to create an event in CAD.
• What is the Unit ID for a brush truck running out of station 132?
• When there is a potential scene safety concern discovered during caller interrogation, prior to event creation, call takers must clearly document the concern in the ________________________ and relay this information to the appropriate __________________ as soon as the event is created and sent to pending to ensure it is copied and disseminated to responders.
• Traffic Collision / Transportation Incident is governed by which protocol?
• FSFD uses which numbering block?
• Which PSAP receives the 9-1-1 call directly from the caller?
• Which statement best describes the purpose of a Rapid Intervention Team during a structure fire?
• The statement 'As long as I clock in within 7 minutes of the start of my shift, I am not tardy' is true or false?
• Which phrase matches the VP unit status?
• Which of the following relationships is explicitly listed as an immediate family member eligible for Sick Leave?
• For all events relayed from law enforcement to Lee Control requesting EMS and Fire response, caller takers will not only obtain the S.E.N.D Protocol but will also ________________________________ and ___________________________.
• A district with the 120's numbering belongs to which department?
• Which person serves as the Director of Public Safety?
• Which statement is true about CAD tasks related to creating events?
• Cape Coral Hospital is assigned which Delta code?
• Translate 0012 to standard time.
• Which relationship qualifies as an immediate family member for Sick Leave eligibility?
• Which acronym stands for Rapid Intervention Team?
• What is the Delta code for HCA Lehigh Florida Hospital?
• The 50's numbering is assigned to which district?
• Which statement about labeling Lee County fire departments and districts is true?
• Which statement about documenting determinant code overrides in CAD is true?
• What is the Delta Code for HCA Florida Cape Coral Emergency?
• Code this call: An LCSO SRO is on scene with a 6 YOM who fell from the monkey bars, has a severe head laceration and difficulty breathing.
• Lt. Jennifer Perry is the lieutenant for which shift?
• Code this chest pain case for a 76-year-old female.
• Which CAD command creates and closes an event in one step for activities that do not require a unit dispatched?
• What does the medical acronym AED stand for?
• Under the county-wide fire district numbering system, which range is assigned to UCFD?
• A portion of the test will require demonstration of your ability to log in to multiple systems, including CAD, Vesta, NICE, RapidLite, Kronos, NeoGov, AllyNet, Adore, PLS, IAED College, and CommandCentral Aware.
• Which status code means Offload - Patient is no longer on the stretcher?
• What is the hot call code for 'language not understood'?
• Which statement is true about the CAD command CR?
• According to SOP 0100- Electronic Devices, wearing a single earbud while on duty is permissible.
• Which protocol corresponds to Inaccessible Incident / Other Entrapments (Non-Vehicle)?
• Which district is assigned 60's?
• Which location entry should be used when there is no address point or road centerline available for a caller's location?
• According to SOP 0100- Electronic Devices, it is permissible to text non-public safety personnel while on duty.
• Traumatic Injuries (Specific) are addressed by which protocol?
• Which statement about sick leave documentation is correct?
• Which pattern most strongly indicates excessive absenteeism?
• RA stands for which condition?
• What is the correct event remark category for weapons mention according to protocol?
• Tardiness is defined as not being at the assigned workstation, not being briefed on current events, and not logged into CAD and the phone system at the start of the shift. True or False?
• What may be the consequence of not providing life-saving instructions when required?
• Under SOP 0100 Personal Conduct Off Duty, may an off-duty employee in uniform consume alcohol at a restaurant without violating policy?
• When needing to perform the duplicate and cancel command after both events have been created, which event will you choose first?
• When processing third-party calls in MPDS, the call taker should make every attempt to obtain the patient's ________ and phone number.
• What does the mnemonic "C.Y.M.B.A.L.S" stand for?
• Per SOP 0200 - No Pay, all Lee Control employees must maintain adequate leave to cover absences.
• What symbol is used to verify a commonplace?
• Unconscious / Fainting (Near) is managed under which protocol?
• Which protocol number is used for Elevator/Escalator Incident?
• What does the 'HM' in BSHM21 stand for?
• When weapons are mentioned, who should be notified?
• What does RIT stand for?
• What is the name of the recording playback software used by Lee Control?
• Which protocol number is associated with Odor (Strange/Unusual)?
• Stroke (CVA) / Transient Ischemic Attack (TIA) falls under which protocol?
• Which protocol covers Hemorrhage / Lacerations?
• Which CAD command would you use to append a remark to an event as advised by the responding unit?
• Which PSAP handles a 9-1-1 call when it is transferred from the Primary PSAP?
• Which protocol addresses Allergies (Reactions) / Envenomation's (Stings, Bites)?
• What is the Delta code for Lee Memorial Hospital?
• Which code means the unit is currently available in quarters and ready for new calls?
• Documentation regarding scene safety or hazards should be entered as which type of remark, critical or normal?
• TIFD is assigned to which numbering block?
• 150's numbering is assigned to which district?
• The primary PSAP receiving 911 calls from FGCU campus is which agency?
• Is the use of a personal cheat sheet approved for this test?
• True or False: It is the call taker's responsibility to initially provide clear and concise event documentation that provides as thorough a picture of the scene as possible.
• A sudden, severe headache should be managed under which protocol?
• Pregnancy / Childbirth / Miscarriage falls under which protocol?
• Which status code means Available in Quarters - unit is in station, available for calls?
• Nearby Events command displays active events in what proximity to an active event?
• Which protocol number is associated with an Electrical Hazard?
• Which code means Post Arrest?
• A portion of this test will require me to demonstrate my ability to use the Monitor feature in Motorola Vesta 9-1-1.
• Which statement about FGCU PD's dispatch center is accurate?
• What CAD does Lee Control use?
• Confidentiality- HIPAA: all information received by the Lee County Emergency Dispatch Center, known as Lee Control, will be treated as confidential.
• Under SOP 0100 Personal Conduct Off Duty, if an off-duty employee in uniform becomes involved in a verbal altercation with a cashier at a convenience store, including profanity, it is not subject to county review or discipline.
• What is the CAD Command used to send a CAD message?
• Communication officer trainees are allowed to use electronic devices during training hours if approved by the CTO, shift supervisor, training coordinator, or program manager.
• Clocking in up to fifteen minutes prior to the start of a shift is allowed. True or False?
• T1 stands for which alert?
• Which statement about not providing life-saving instructions is true in terms of disciplinary action?
• PA stands for which status?
• What is the signal code for Weapon?
• Which status code is associated with Death?
• Which option describes a valid CAD login credential?
• If a weapons mention is documented, which of the following is a correct documentation action?
• Under SOP 0100 Personal Conduct on Duty, what action must supervisors take when they encounter confrontations or disruptive behavior?
• I understand that I am responsible for obtaining a 75% on this exam in order to complete the Lee Control Call Taking Classroom Training portion of the training program and obtain my classroom completion certificate.
• What is the signal code for Deceased Person?
• Which code indicates the unit is returning to quarters and available for calls?
• What is the purpose of ALI in 9-1-1 systems?
• Per SOP 0300- Address Verification, callers MUST provide an exact address before a calltaker can move on to interrogation.
• Which protocol number corresponds to Aircraft Emergency?
• A bee sting with anaphylactic reaction; which protocol applies?
• According to IAED Performance Standards (Version 10.0.2), call takers must validate the recommended dispatch code generated in _______.
• An incident involving an animal bite or attack; which protocol applies?
• What is the ten-code for Visitor's Present?
• The level of urgency indicated by a CRITICAL event remark is best described as?
• What is the Unit ID for the EMS District Officer 2?
• Protocol 77 corresponds to which incident type?
• Which range corresponds to BAFD within the county-wide scheme?
• Which icon represents the IPSLog in the system?
• Which district is assigned 70's?
• If no one is relieving you at your position when you are going off duty, would you use the CHOP command?
• What does PAR stand for in fire service?
• Which unit ID corresponds to a rescue unit in North Fort Myers?
• What is the primary medical emergency described in the Sanibel PD call?
• Which of the following is NOT one of the four Primary PSAPs in Lee County?
• Which protocol covers Back Pain (Non-Traumatic or Non-Recent Trauma)?
• Which statement about determinant code overrides is true?
• Which district is assigned 20's?
• Which protocol covers Eye Problems / Injuries?
• What does WPH2 stand for?
• Break Times: An employee's pay is based on working through the shift with no formal break periods.
• Which statement about seizure responses is true?
• If a nurse or doctor is on scene and assumes responsibility of care, the call taker should document it in the CAD with a remark such as '________ ONSCENE ASSUMING PT CARE'.
• Which CAD command resets monitors and dialogs to their default positions?
• Which platform is used for Lee Control's telephony system?
• How would you change your monitor font to 22 using only the command line?
• Which protocol covers Animal Bites / Attacks?
• What happens to an incoming 9-1-1 call if there are no available call takers?
• Code this call: Cape PD is out with a 22 YOM on a traffic stop and needs to have EMS check him out.
• If an employee does not have enough sick leave to cover an absence, vacation leave (when available) _______ be used to offset the hours, and the employee will still be considered to be in ___________ status due to the insufficient sick leave balance.
• The 40's numbering corresponds to which district?